Personas Development
This is one of the best articles we've seen on the development of personas. If you're unfamiliar with the term, 'personas' are a tool used by software/web and educational designers to better understand their target audiences. It is an excellent way for the entire development or training team to visualise the individuals for whom they are building solutions.
At Synapsys, we take the paradigm a step further, leveraging the personas to create scenarios that inform our planning process. This article isn't training-specific, but quite useful nonetheless.
http://www.infotoday.com/online/jul03/head.shtml
Posted by Lisa Galarneau at November 18, 2003 11:26 AM
