Fostering a Culture of Knowledge Sharing
This article offers a great reminder that putting tools and processes in place to manage knowledge flow is only half the battle. Fostering a culture that values knowledge and encourages sharing and resourcefulness is key:
"Sharing knowledge takes effort and skill, even between two people talking face-to-face. You don't create that by writing stuff down; you create it by creating robust relationships that give people the confidence to ask questions and learn from each other, and by encouraging the disciplines of asking questions without wasting people's time, and of answering questions with clarity and power, of telling vivid stories within a shared value system. These are the things that matter, the things businesses need to be good at."
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Posted by Lisa Galarneau at September 16, 2004 11:21 AM