Empowering Inland Revenue's leaders with recruitment excellence.
The Challenge
Inland Revenue (IR) identified opportunities to build capability among hiring leaders and recruitment panel members, that would boost the effectiveness and efficiency of recruitment processes.
The goal was to equip staff with the necessary skills and confidence to independently deliver high-quality, inclusive, and consistent recruitment experiences aligned with IR’s strategic values (Te Pou o te Tangata).
Additionally, IR wanted to enhance its reputation as an excellent employer, encouraging candidates who were initially unsuccessful to feel motivated to apply again in the future and all candidates to spread word about IR as a desirable workplace.
IR chose us as a partner who could seamlessly integrate with their existing systems and processes, ensuring smooth collaboration without disruption.
Our Partnership
To clearly align with IR’s strategic goals, we conducted collaborative workshops and consultations to deeply understand the project’s context and requirements.
To enhance recruitment capability, we created a comprehensive, engaging, and accessible blended learning programme. This included:
- An introductory module outlining IR’s recruitment process and obligations
- A module on effectively mapping selection criteria
- Interactive modules focused on robust interviewing techniques
- Practical, conversational-style videos demonstrating best-practice recruitment scenarios.
To ensure cultural appropriateness and inclusivity, we integrated Te Pou o te Tangata (whanaungatanga, manaakitanga, and mahi tika) throughout all learning resources.
The Impact
The resulting deliverables were successfully delivered ahead of schedule, meeting all defined objectives. IR’s hiring leaders and panel members gained:
- Improved ability to deliver a positive, inclusive recruitment experience
- Enhanced independent decision-making and reduced reliance on external support
- Stronger confidence in using effective interviewing techniques
IR now has a sustainable, scalable learning resource aligned with its strategic aspirations, significantly improving recruitment practices and candidate experiences across the organisation.
