Technology Systems

We are solution agnostic. We keep the focus on your business requirements and what a successful outcome will deliver for your organisation. When that’s clear, it gets a lot easier to develop specifications, identify best of breed, and make the decision.

 

Implementation and support

Our systems implementation processes have been refined over 20 years. Here’s what we believe:

  • Your organisation needs to own and drive the success of the system. Implementations are as much about building your capability as rolling the tool out.
  • Our role is to bring process and systems expertise, and partner from initial requirements gathering to benefits reporting.
  • Training and change go hand in hand and need to be baked in to the implementation process.

Services

1. Consultation and Needs Assessment
  • Business Analysis: Understanding your business processes, goals, and requirements.
  • Technology Assessment: Evaluating the current technology landscape and identifying gaps or areas for improvement.
  • Solution Design: Recommending the best technology solutions that align with business needs.
2. Product Selection and Procurement
  • Vendor Management: Liaising with technology vendors to procure the best products at competitive prices.
  • Product Evaluation: Assessing different products and technologies to determine the best fit for the client’s needs.
  • Licensing and Subscriptions: Managing software licenses and subscription services.
3. Implementation and Integration
  • Project Management: Overseeing the implementation project to ensure it stays on schedule and within budget.
  • System Integration: Integrating new technologies with existing systems and workflows.
  • Configuration and Customisation: Customising solutions to meet specific business requirements.
4. Training and Education
  • User Training: Providing training sessions for end-users to ensure they can effectively use the new technologies.
  • Technical Training: Offering technical training for IT staff on maintaining and managing new systems.
  • Documentation: Creating comprehensive documentation and user manuals.
5. Support and Maintenance
  • Helpdesk Support: Offering ongoing support for troubleshooting and resolving issues.
  • System Maintenance: Regular maintenance services to ensure systems remain up-to-date and operate smoothly.
  • Updates and Upgrades: Managing software updates and hardware upgrades.
6. Managed Services
  • Remote Monitoring and Management: Continuous monitoring of systems to preemptively identify and resolve issues.
  • Backup and Disaster Recovery: Ensuring data integrity and availability through backup solutions and disaster recovery plans.
  • Security Services: Providing cybersecurity solutions to protect against threats and vulnerabilities.
7. Consulting on Emerging Technologies
  • AI and Machine Learning: Advising on the integration and use of AI/ML technologies.
8. Performance Optimisation
  • Strategy and roadmapping: Setting the vision for the value the system will deliver, and actioning the roadmap.
  • System Audits: Conducting performance audits to identify areas for improvement.
  • Optimisation Services: Implementing solutions to enhance system performance and efficiency.

Systems & Tools

We’re a Gold Totara Partner and support a wide range of leading learning systems and tools

Contact Us

Keep in touch

Contact us directly by telephone and email

04 801 8478,
info@synapsys.co.nz

Wellington Office

Level 1, 10 Courtenay Place
Wellington 6011
New Zealand

Postal Address

P.O. Box 28, Lyttelton 8082