Technology Systems

We are solution agnostic. We keep the focus on your business requirements and what a successful outcome will deliver for your organisation. When that’s clear, it gets a lot easier to develop specifications, identify best of breed, and make the decision.


Implementation and support

Our systems implementation processes have been refined over 20 years. Here’s what we believe:

  • Your organisation needs to own and drive the success of the system. Implementations are as much about building your capability as rolling the tool out.
  • Our role is to bring process and systems expertise, and partner from initial requirements gathering to benefits reporting.
  • Training and change go hand in hand and need to be baked in to the implementation process.


1. Consultation and Needs Assessment
  • Business Analysis: Understanding your business processes, goals, and requirements.
  • Technology Assessment: Evaluating the current technology landscape and identifying gaps or areas for improvement.
  • Solution Design: Recommending the best technology solutions that align with business needs.
2. Product Selection and Procurement
  • Vendor Management: Liaising with technology vendors to procure the best products at competitive prices.
  • Product Evaluation: Assessing different products and technologies to determine the best fit for the client’s needs.
  • Licensing and Subscriptions: Managing software licenses and subscription services.
3. Implementation and Integration
  • Project Management: Overseeing the implementation project to ensure it stays on schedule and within budget.
  • System Integration: Integrating new technologies with existing systems and workflows.
  • Configuration and Customisation: Customising solutions to meet specific business requirements.
4. Training and Education
  • User Training: Providing training sessions for end-users to ensure they can effectively use the new technologies.
  • Technical Training: Offering technical training for IT staff on maintaining and managing new systems.
  • Documentation: Creating comprehensive documentation and user manuals.
5. Support and Maintenance
  • Helpdesk Support: Offering ongoing support for troubleshooting and resolving issues.
  • System Maintenance: Regular maintenance services to ensure systems remain up-to-date and operate smoothly.
  • Updates and Upgrades: Managing software updates and hardware upgrades.
6. Managed Services
  • Remote Monitoring and Management: Continuous monitoring of systems to preemptively identify and resolve issues.
  • Backup and Disaster Recovery: Ensuring data integrity and availability through backup solutions and disaster recovery plans.
  • Security Services: Providing cybersecurity solutions to protect against threats and vulnerabilities.
7. Consulting on Emerging Technologies
  • AI and Machine Learning: Advising on the integration and use of AI/ML technologies.
8. Performance Optimisation
  • Strategy and roadmapping: Setting the vision for the value the system will deliver, and actioning the roadmap.
  • System Audits: Conducting performance audits to identify areas for improvement.
  • Optimisation Services: Implementing solutions to enhance system performance and efficiency.

Systems & Tools

We’re a Gold Totara Partner and support a wide range of leading learning systems and tools

Contact Us

Keep in touch

Contact us directly by telephone and email

04 801 8478,

Wellington Office

Level 1, 10 Courtenay Place
Wellington 6011
New Zealand

Postal Address

P.O. Box 28, Lyttelton 8082