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Want to achieve great service delivery? Prove it to the world
One of our clients set a bold goal, deciding the best way to prove they’d hit the gold standard for service was for their team to win industry awards – because that’s real proof of impact. If you want to know your training is working, aim high: set the goal of your people winning an…
Proactive strategies for safe use of AI
As AI capabilities expand, concerns about privacy, bias, inequality, safety and security are growing. With this rapid advancement, it can be overwhelming for organisations to ensure their data remains safe. The most highly publicised issue is queries and content submitted to AI engines unintentionally entering the public domain. Typically, this happens because the engine ‘learns’…