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Strong governance is critical to capability uplift on job
There are a number of trends that we’re seeing that almost all our clients are responding to by focusing on building capability both in the job and on the job, rather than as a formal training adjunct to normal BAU work. 70/20/10 has been around for a long time; unfortunately the 70% (applied learning on…
Synapsys is now a Platinum Totara Partner
We’re delighted to be recognised as a Platinum Totara Partner! 🙌 A big thanks to the Totara team and to our fantastic clients – this achievement reflects the meaningful work we’re doing together. 🤝 We’re proud to champion smarter learning that makes a real difference for people and organisations across Aotearoa.
Does emotional intelligence have a role to play in change management?
Is your team experiencing changes in job responsibilities? Understanding the role of emotional intelligence (EQ) can help with navigating these transitions effectively. Creating a culture of empathy and strong social skills can also reduce resistance to change and encourage collaboration. When employees feel understood and supported, they are more likely to engage positively with their…
If your staff are being poached, are you delighted or dismayed?
Some might say you’ve over-trained them because you’ve lost them. But it all comes down to the kind of business you want to run. If you want to stay at the top of your game and be recognised by the market as such, you need to create top talent. Here’s the real test: if no one…
Want to achieve great service delivery? Prove it to the world
One of our clients set a bold goal, deciding the best way to prove they’d hit the gold standard for service was for their team to win industry awards – because that’s real proof of impact. If you want to know your training is working, aim high: set the goal of your people winning an…
Skilled migrants bring talent, but the challenge is bigger than just filling roles.
In a global marketplace, many organisations look to migrants to bolster their workforce. But newcomers face a lot: not just doing the job, but navigating a new culture, language, slang, systems and potentially prejudice. These can all be barriers getting in the way of them effectively supporting the industry they have come here to work…
Designing Effective Learning: Key questions for engaging and motivating learners
When we are working with our clients to design learning activities, there’s three key questions we need to answer. What’s the end game? What will learners do differently in their jobs when all is said and done? What do they need to understand in order to make the change? How do we engage and motivate…
Harnessing the power of AI in LMS
We are often asked how AI tools can be integrated into LMS platforms. Here are the most common ways we’re seeing this done: Chatbots and virtual assistants have been around for some time and can offer learners instant support and guidance at any time Generative AI enables course creators to develop content, generate course summaries…
Major change management plan template
If you’ve been tasked with implementing major change, it may be one of the most challenging assignments of your career. This Major Change Management Plan Template from Business Enterprise Mapping provides a high level summary of the sorts of objectives and process steps that should be covered in your strategy. It doesn’t provide guidance on…
A tikanga-forward approach to onboarding success
When we bring new people into the team, we usually have three main goals: We want our new people to be engaged with the organisation, which includes being connected with their team. We want them to be able to contribute in their role as soon as possible. And we want to set them up for…
Values alignment key to successful change?
This 2008 research paper from Emerald Insight – Achieving organisational change through values alignment – investigates the importance of values alignment in successful change strategies. It concludes that widespread resistance to organisational change is caused by a failure of current organisational change strategies to attend to a values alignment process for all those people affected…
Your LMS as a growth tool: Aligning technology with business objectives
A Learning Management System (LMS) is a significant investment, so you would think that it would be linked explicitly to the strategic value it delivers to an organisation, as you would find for core IT infrastructure or production facilities, right? Not necessarily. We’re surprised by the number of organisations that do not have a clear…
Maximising the value of Ai in learning content.
The Gartner Hype Cycle is well-documented, and we’ve seen countless learning technologies pass through it. VR is a prime example of the trough of disillusionment that has swallowed up many enthusiasts. Ai, however, is different. It’s broken the curve, or at least the curve is of a scale and pace rarely seen. But just…
Diagnosing the need for change
If you’re interested in frameworks and models for diagnosing the need for change, this article provides a useful summary of the more common diagnostic tools, including Weisbord’s Six Box Model, the Burke-Litwin Causal Model, Force Field Analysis and the 7S Framework. All of them stress the interrelated nature of change drivers and the need to…