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Want to achieve great service delivery? Prove it to the world
One of our clients set a bold goal, deciding the best way to prove they’d hit the gold standard for service was for their team to win industry awards – because that’s real proof of impact. If you want to know your training is working, aim high: set the goal of your people winning an…
Skilled migrants bring talent, but the challenge is bigger than just filling roles.
In a global marketplace, many organisations look to migrants to bolster their workforce. But newcomers face a lot: not just doing the job, but navigating a new culture, language, slang, systems and potentially prejudice. These can all be barriers getting in the way of them effectively supporting the industry they have come here to work…
Making sure your content will work for all your learners
Image source: Unsplash.com Maximising the impact of your learning means you need to reach everyone in your audience. It’s surprising how many learners have issues with access, from colourblindness (8% of males) to approximately 150,000 New Zealanders who have low vision. Using a colour palette that is accessible ensures that important information is not lost…