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Communicating change is about listening
This article from BEM describes the all too familiar challenge of the change team believing that communications are being handled well, and the staff believing differently. It outlines a useful checklist for planning communications, but the real value is in calling out the need for two-way dialogue. When the change team sees communication being…
New client top ticket items #1: Making change stick
We have the privilege of working across a broad range of sectors and organisations. So, it’s interesting that we often find new clients asking the same questions. In this series of posts, we’ll cut across the most common challenges occupying people’s minds. Here’s a big one: How do we get confidence that we’ll achieve sustainable…