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Communicating change is about listening
This article from BEM describes the all too familiar challenge of the change team believing that communications are being handled well, and the staff believing differently. It outlines a useful checklist for planning communications, but the real value is in calling out the need for two-way dialogue. When the change team sees communication being…
Diagnosing the need for change
If you’re interested in frameworks and models for diagnosing the need for change, this article provides a useful summary of the more common diagnostic tools, including Weisbord’s Six Box Model, the Burke-Litwin Causal Model, Force Field Analysis and the 7S Framework. All of them stress the interrelated nature of change drivers and the need to…